Online 9PAY payment gateway is highly recommended for fast, safe, and convenience. We connect with the 9Pay Payment Gateway (www.9pay.vn) to accept online payments by debit and credit cards. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard.
You can use your card to make the deposit through an online link sent by our travel consultant.
After you have received your order from us through a link, please check the information of the Order. If all the information is correct, please read & agree with Terms and Conditions before clicking to pay. You will be redirected to 9PAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card.
Note: In some cases, your transaction may be not successful due to:
– In correct card information
– Not enough credit balance (daily or monthly)
– Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order (Email: email@example.com )
If there is Western Union Service in the area where you live, you can choose to send us deposit through Western Union which is very fast, easy and safe.
Here is our authorized recipient’s details:
Recipient’s Name: Sang Ngo Trong (Surname: Ngo, First name: Trong Sang)
Mobile Phone: (+84) 799 702 888
Tel: +(+84) 799 702 888
Address: To 20, Ngoc Thuy, Long Bien, Hanoi.
After depositing us, please provide us the below information:
MTCN (10-digit Money Transfer Control Number):
Amount in USD:
Mobile Number (if available):
Here is our USD bank account information:
Bank name: First Century Bank
Bank address: 1731 N Elm St Commerce, GA 30529 USA
Routing (ABA): 061120084
Account number: 4027931704737
Account type: CHECKING
Beneficiary name: Sang Ngo Trong
Note: Please fill in exactly the Account Number, Account Name & Swift code!
PAYMENT & DEPOSIT FOR BOOKING TOUR & HOLIDAY PACKAGES
a – Deposit: A deposit of 30% of total value by credit card is required upon confirmation of your booking. Once deposit of your booking has been made, it is agreed that you have read, understood and accepted all our Terms and Conditions.
b – Remained balance: The remained balance of the tour value (70%) will be paid on arrival. The remained balance is required to be paid no later than 1 day prior to departure date or date of services.
After making payment, you will receive a voucher confirming your service.
PAYMENT & DEPOSIT FOR BOOKING CRUISE HALONG ONLY:
a – Deposit: A deposit of 50% of total value by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, we would suggest you to pay us in full before you arrive). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
b – Remained balance: The remained balance of the tour value (50%) will be done at least 15 days prior to your arrival in Vietnam.
c – Full payment: When customers confirm the Booking less than one month to go. Full payment is required.
The rate for children applicable for one child sharing a twin or double room/cabin with two adults.
For infant (<02 years old): FOC except domestic ticket cost
Children from 02 – 6 years old: 50% adult rate and share the parent’s existing bedding.
Children from 06 – 11 years old: 75% adult rate and share the parent’s existing bedding. Extra bed fee will be applied upon request.
Children from 12 years old up will pay as adult.
Please note that some suppliers may impose additional fees for infants and children. These will be advised at time of booking.
Air tickets: Based on each Airline’s policy, the price for children will be applied at time of booking.
CANCELLATION & REFUND POLICY
We would deeply regret your decision to cancel your trip to Vietnam, however we realize that there are many valid reasons that this can happen.
CANCELLATIONS & REFUNDS FOR BOOKING TOUR & HOLIDAY PACKAGES
In the event of cancellation, the cancellation fee will be applied as below:
+ To confirm the booking with us, a 30% deposit is required. If you cancel the tour > 45 days, 10% will be refundable.
+ 45 to 20 days before trip commencement: 30% of the total trip cost.
+ From 20 to 15 days before trip commencement: 50% of the total trip cost.
+ 15 days before the commencement of the journey or no show: 100% of the total trip cost.
Your satisfaction is our first priority. If there’s a problem with your booking, please contact us and state your reasons for the refund request and we will try our best to assist you.
CANCELLATIONS & REFUNDS FOR BOOKING CRUISE HALONG ONLY
– Cancellation by customer will be charged as follow:
+ More than 30 days before the beginning of the trip: 20% of the total trip cost.
+ 15 to 30 days before trip commencement: 50% of the total trip cost.
+ From 7 to 14 days before trip commencement: 75% of the total trip cost.
+ No refunds for cancellations 7 days before the commencement of the journey.
– Cancellation by Vietnam Travel Land Tours –Vietnam Travel Land Tours Co., Ltd
The contract between the services rendered by Vietnam Travel Land Tours –Vietnam Travel Land Tours Co., Ltd may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc. In all such instances of cancellation, registrants are fully reimbursed, but cannot claim any compensation.
NOTE: Please note that SPECIAL OFFERS that customers agree with the Travel Consultant are not eligible for the general cancellation policy and have to work under certain conditions of each booking.